AI support that lives inside your store
Install a lightweight plugin, connect in 30 minutes, and manage everything from WooCommerce admin. No new dashboard to learn.
Everything managed from WooCommerce admin
No separate platform. No context switching. The plugin adds a LogicInbox tab right inside your WordPress dashboard where you already work.
Dashboard tab
Live stats, recent tickets, connection status, and active integrations at a glance
Rules tab
Add, edit, and remove golden rules. Set the guardrails your AI must always follow
Actions tab
Toggle training mode and control which actions auto-send vs. need approval
Settings tab
API connection, sync controls, custom fields, and block rules in one place
LogicInbox
AI-powered support agent for your store
Drafts This Month
247
Auto-Replied
189
Recent Tickets
Last 7 daysWhere is my order #4821?
2h ago
Wrong size received, need exchange
4h ago
Can I use code SPRING20?
5h ago
Status
The AI can actually do things
Not just draft replies. Real-time access to your store data, with tools to look up, update, and act on orders, customers, and products.
Customer lookup
Full profile, addresses, order history, and lifetime value
Order details
Items, status, payment, refunds, coupons, and custom fields
Update addresses
Shipping, billing, or customer default addresses
Change order status
Process, complete, hold, or cancel orders with guardrails
Shipment tracking
Carrier, tracking number, and link from WC Shipment Tracking
Product search
Real-time stock, pricing, and variant availability
Coupon validation
Check codes, discount types, limits, and expiry
Add to cart
Add products to customer carts server-side, including variants
Customer notes
Update order notes visible on invoices and packing slips
Internal notes
Document actions on the order timeline for your team
Password reset
Send reset emails when customers are locked out
Customer profiles
AOV, top products, categories, refund history, and value tier
All tools verify email ownership automatically. Write operations respect your per-action approval settings.
Your store is the knowledge base
Products, policies, and FAQs are synced automatically from your WooCommerce store. No manual uploads. No copy-pasting into another platform.
Product catalog
Every product synced automatically — names, descriptions, SKUs, pricing, stock, categories, and variants. Custom meta fields too.
Store pages
Shipping policies, return policies, FAQs, and help pages ingested and kept current. The AI cites your own pages in replies.
Always current
Delta sync every 15 minutes, full sync every 6 hours, plus instant hooks on every product or page change.
Custom product fields
Whitelist custom meta keys (brand, color, material, cost) so the AI knows your product attributes beyond the defaults. Same for order fields with descriptions so the AI understands what each custom field means.
Guardrails built in
Golden rules, block lists, training mode, and per-action approvals. The AI works within the boundaries you set.
Golden rules
Set business rules the AI must always follow. "Never offer more than 15% discount." "Always ask why before cancelling." Rules take absolute priority.
Block rules
Filter out noise automatically. Block specific emails, entire domains, or subject lines like "out of office" from ever getting a draft.
Per-action control
Choose what the AI can do on its own vs. what needs your approval. Toggle each action between auto-send and draft-only.
Training mode
Start with every draft queued for review. Build confidence before turning on auto-send. Switch modes with one click.
Auto-detected integrations
If you have these plugins installed, the AI automatically gains new tools and context. No configuration needed.
Points & Rewards
Shows point balance, earn/redeem rates, and dollar value in conversations
Refer a Friend
Looks up referral codes, referred customers, and coupon status
Back in Stock
Subscribe, unsubscribe, and list waitlist subscriptions for customers
Shipment Tracking
Auto-detected from WC Shipment Tracking plugin
Up and running in 30 minutes
Install the plugin
Upload the LogicInbox Connector plugin to your WordPress site. Lightweight, no performance impact.
Connect your API key
Paste your API key from the LogicInbox dashboard. Products and pages start syncing automatically.
Set your rules
Add golden rules, configure block lists, and choose which actions need approval.
Connect your helpdesk
Authorize Help Scout and start receiving AI-drafted replies on your next ticket.
Your WooCommerce store, smarter
Start with training mode. Review every draft. Turn on auto-send when you are ready. 15-day money-back guarantee.