Your Shopify tickets, answered by AI
An embedded Shopify app that gives your AI agent live access to orders, customers, and products. Drafts land in your helpdesk, ready to send. Set up in 30 minutes.
Everything managed from Shopify admin
Rules, actions, sync status, and block lists — all managed from an embedded app inside Shopify admin. No context switching, no separate login.
Dashboard
See how many tickets the AI handled today, trigger a product sync, and check connection health
Rules
"Never promise next-day delivery." Set the rules your AI must follow, no exceptions
Actions
Start in training mode — review every draft. Flip individual actions to auto-send when you trust them
Settings
API key, custom metafields, block rules, and sync controls — one page, no hunting
Not just words — actions
The AI doesn't guess. It queries Shopify's Admin GraphQL API in real time — same data your team sees — and takes action within the guardrails you set.
Customer lookup
Know who you're talking to before you type a word — past orders, spend, and account details pulled live
Order details
Line items, fulfillment status, payment, and metafields — the AI sees what your agents see
Cancel orders
Handle cancellation requests end-to-end with reason tracking and your approval rules
Shipment tracking
Pull fulfillment carrier, tracking number, and link so customers get answers instantly
Product search
"Do you have this in blue?" — real-time variant lookup with stock and pricing
Discount codes
Validate codes on the spot — type, amount, usage limits, and whether it's expired
Order notes
Document every action on the order timeline so nothing falls through the cracks
Recent orders
"Where's my order?" answered in seconds — pull up the last 10 orders by email
Custom metafields
Subscription IDs, delivery preferences, loyalty tiers — expose any metafield to the AI
All tools query Shopify's Admin GraphQL API in real time. Write operations respect your per-action approval settings.
Zero-config knowledge base
Your Shopify catalog is the source of truth. Products, pages, and policies sync automatically — the AI cites your own content in every reply.
Product catalog
Every product, variant, and collection synced automatically. When a customer asks about sizing, materials, or availability, the AI already knows.
Store pages
Your shipping policy says 5-7 business days? The AI knows that and quotes it verbatim. Policies, FAQs, and help pages are ingested and kept current.
Always current
Shopify webhooks fire on every product change for instant sync. No stale data, no manual re-imports. One-click full sync from the app if you need it.
Custom order metafields
Using subscriptions, custom delivery options, or loyalty tiers? Whitelist any order metafield key and the AI can reference it in conversations. Add descriptions so it understands what each field means.
Guardrails built in
Golden rules, block lists, training mode, and per-action approvals. The AI works within the boundaries you set.
Golden rules
Set business rules the AI must always follow. "Never offer more than 15% discount." "Always ask why before cancelling." Rules take absolute priority.
Block rules
Filter out noise automatically. Block specific emails, entire domains, or subject lines like "out of office" from ever getting a draft.
Per-action control
Choose what the AI can do on its own vs. what needs your approval. Toggle each action between auto-send and draft-only.
Training mode
Start with every draft queued for review. Build confidence before turning on auto-send. Switch modes with one click.
Up and running in 30 minutes
Install the app
One click from Shopify admin. No theme edits, no code, no performance impact on your storefront.
Paste your API key
Create a store in the LogicInbox dashboard, copy the key, paste it in the app. Products start syncing immediately.
Set your guardrails
Add golden rules ("never offer free shipping on orders under $50"), block noisy senders, and pick which actions auto-send.
Connect Help Scout
One OAuth click. AI-drafted replies start appearing in your mailbox on the next ticket.
Stop copying order numbers into replies
Start in training mode — review every draft until you trust it. Then flip to auto-send and watch your response times drop. 15-day money-back guarantee.