AI drafts right inside Help Scout
Connect with OAuth, pick a mailbox, and start getting AI-drafted replies on your next ticket. No plugins. No code. Keep your workflows exactly as they are.
Already using Help Scout AI? See what LogicInbox adds
Drafts your team already knows how to use
No new interface. AI replies show up as draft replies in your mailbox — edit, send, or discard just like you would any other draft.
Native draft replies
Drafts appear as real Help Scout draft replies in your mailbox. Edit, approve, or discard like any other draft.
Smart auto-send
When confidence is high and your rules allow it, replies send automatically. Otherwise they queue for review.
Auto-tagging
Conversations needing follow-up are tagged and set to pending so nothing slips through your queue.
Internal notes
When the AI flags something for your team, it posts an agent-only note explaining why follow-up is needed.
Not just another auto-responder
LogicInbox learns from your ticket history, remembers customers across conversations, and uses your own knowledge base to ground every reply.
Learns from 6 months of history
On connection, LogicInbox backfills customer memory and learned resolutions from your closed tickets. The AI is ready from day one.
Customer memory across tickets
Preferences, past issues, risk signals, and communication style — remembered across every conversation, not just within a single ticket.
Help Scout Docs sync
Connect your Docs API key and your knowledge base articles are indexed automatically. The AI cites your own docs in replies.
Image understanding
Customer-pasted screenshots and photos are analyzed by the AI. Product images, error screenshots, damage photos — all understood in context.
What happens when a ticket arrives
Webhook fires
Help Scout sends the new conversation or reply to LogicInbox via a secure, signed webhook.
Context is gathered
Customer memory, store data (orders, products, tracking), learned resolutions, and your knowledge base are assembled.
Draft is generated
The AI drafts a reply using full context — your golden rules, brand voice, and the customer's history.
Grounding gate checks claims
Every factual claim in the draft is verified against tool results and knowledge entries before sending.
Draft or auto-send
Based on your rules: the reply is either auto-sent to the customer, or posted as a draft for your team to review.
Secure by default
OAuth 2.0 authorization, automatic token rotation, webhook signature verification, and mailbox-level scoping.
OAuth 2.0
No API keys to manage. Secure token rotation handled automatically.
Webhook verification
HMAC-SHA1 signature verification on every incoming webhook.
Mailbox scoping
Choose exactly which mailbox the AI monitors. One mailbox, full control.
Disconnect alerts
Automatic email alerts if the connection drops, with one-click reconnection.
Connected in 5 minutes
Authorize with Help Scout
Click "Connect Help Scout" from your LogicInbox dashboard. Standard OAuth flow — no API keys to copy.
Select your mailbox
Pick which mailbox the AI should monitor. The webhook is scoped to that mailbox only.
History backfill starts
LogicInbox automatically processes your last 6 months of closed tickets to build customer memory and learn resolution patterns.
First draft arrives
On your next incoming ticket, a draft reply appears in Help Scout. Review it, edit if needed, and send.
Your Help Scout, supercharged
Start with draft review. Turn on auto-send when you are ready. 15-day money-back guarantee.