Support that remembers
AI that learns from every ticket, understands your store data, and drafts replies directly in your helpdesk.
Sarah Johnson
VIP customer · 2 minutes ago
Re: Order #4821 — Delivery update?
Hi, where is my order #4821? It was supposed to arrive yesterday and I need it for an event this weekend. Can you check the tracking status?
Thanks,
Sarah
Order #4821
2x Medium Roast Coffee (ground)
FedEx tracking
Tracking #7489 2034 8921 — out for delivery
Customer profile
VIP, prefers ground coffee, express to work address
Past resolution
Damaged package last time — sent replacement
Hi Sarah!
Your order #4821 shipped yesterday via FedEx and is currently out for delivery — it should arrive today. Here's your tracking link: fedex.com/track/7489...
Should be in time for your event this weekend! We've also added extra protective packaging this time.
Let me know if you need anything else!
AI for your helpdesk.
Not instead of it.
We plug into what you already use and make it smarter.
No platform switch
Connects to Help Scout—keep your workflows, add AI. We're not another helpdesk. We make yours smarter.
Actually remembers
Most AI starts fresh every ticket. Ours learns from your team—resolution patterns, common issues, and what actually works.
Email-first, human chat
Chat deserves a real person. Our AI handles email—where thoughtful, accurate responses matter most.
4x cheaper
$0.25 per draft, capped at $1 per ticket. Enterprise-grade AI without the enterprise price tag.
How it works
Four powerful steps to deliver personalized, intelligent support
Learns from tickets
Auto-summarize conversations and track actions across your entire support history
Knows your customers
Pulls up preferences, order history, and past interactions in real-time—delivering personalized support every time
Live store sync
Real-time access to orders, loyalty points, shipping status, and customer data
Drafts in helpdesk
AI-generated responses appear directly in your helpdesk, ready for review
AI that takes action, not just suggestions
Go beyond draft responses. LogicInbox can automatically handle routine tasks like updating shipping addresses, processing cancellations, or resending tracking information—all while you stay in complete control.
You decide what AI can do autonomously
Set approval rules for sensitive actions
Instant resolution for common requests
Connects to your stack
Seamless integration with the tools you already use
Knows your customers like no other
Live store data, order history, past tickets, and learned patterns—all pulled together instantly for personalized support.
Sees order history and top products instantly
Knows shipping addresses and customer location
Searches past tickets for context
Learns resolution patterns from your team
Sarah Johnson
Customer since March 2024
Top Products
Medium Roast Coffee, 2 bags (ground)
Shipping
Express to work address
Past Ticket
Damaged package (resolved with replacement)
Last Order
2 weeks ago
AI-Generated Response
"Hi Sarah! I see you usually order our Medium Roast ground coffee. Would you like your usual 2 bags with express shipping to your office? I can also ensure extra protective packaging this time."
Same product. Your choice.
No feature gating. Both plans get the full AI agent. Enterprise just means we do the custom work for you.
Standard
Self-serve. All features included.
- 15-day free trial — no card required
- All integrations included
- Real-time store sync
- Real-time customer context
- Auto-learned knowledge
- Brand voice customization
- $0.25/draft, capped at $1/ticket
- Email support
- $50/mo minimum (includes usage)
Enterprise
Custom setup + ongoing maintenance by our team.
- All integrations included
- Real-time store sync
- Real-time customer context
- Auto-learned knowledge
- Brand voice customization
- $0.25/draft, capped at $1/ticket
- Custom brand voice & prompts
- Custom plugins & integrations
- Dedicated onboarding
- Priority support
- $2–5k setup fee based on scope
Frequently asked questions
Quick answers for teams evaluating LogicInbox.
How quickly can we get set up?
About 30 minutes. Connect your WooCommerce or Shopify store, authorize Help Scout, and you're ready to receive AI-generated drafts. We guide you through each step.
What counts as a draft credit?
Each AI-generated draft costs $0.25, capped at $1 per ticket. So a simple one-reply ticket is $0.25, and even a complex multi-reply ticket never exceeds $1.
Is there a free trial?
Yes — 15 days, no credit card required. You get up to 200 AI drafts during the trial to see how LogicInbox works with your store and support flow.
Is there a minimum monthly charge?
Standard plans start at $50/month, which includes 200 drafts. You only pay more if your usage exceeds that. Enterprise plans start at $250/month and include custom setup and ongoing maintenance.
Can I cancel anytime?
Yes, cancel with one click from your dashboard. You'll keep access until your billing period ends, and unused prepaid credits stay valid for 12 months.
How accurate are the AI drafts?
Drafts are context-aware—they pull live order data, customer history, and your past responses. Most teams use them as-is or with minor tweaks. You always review before sending.
Does the AI learn from my corrections?
Yes. LogicInbox learns resolution patterns from every closed ticket—common issues, how your team handled them, and what worked. It gets smarter over time.
Which helpdesks and platforms do you support?
We support WooCommerce, Shopify, and Help Scout. Check our integrations section for the latest, or contact us if you need a specific platform.
Do you store customer data?
Customer data stays scoped to your workspace and is never used to train AI models. We sync only what's needed for support and follow strict data handling practices.
What if we need human approval for certain actions?
You're in control. Set rules for what the AI can do autonomously vs. what requires your approval. Sensitive actions like refunds can always stay manual.
Is there a money-back guarantee?
You get a 15-day free trial first, so you can evaluate with zero risk. After subscribing, if LogicInbox isn't the right fit, contact us within 15 days for a full refund.
Ready to transform your support?
Join e-commerce teams who are already using AI to deliver faster, smarter support.