Question 1

How quickly can we get set up?

Accepted Answer

About 30 minutes. Connect your WooCommerce or Shopify store, authorize Help Scout, and you're ready to receive AI-generated drafts. We guide you through each step.

Question 2

What counts as a draft credit?

Accepted Answer

Each AI-generated draft costs $0.25, capped at $1 per ticket. So a simple one-reply ticket is $0.25, and even a complex multi-reply ticket never exceeds $1.

Question 3

Is there a minimum monthly charge?

Accepted Answer

Standard plans start at $50/month, which includes 200 drafts. You only pay more if your usage exceeds that. Enterprise plans start at $250/month and include custom setup and ongoing maintenance.

Question 4

Can I cancel anytime?

Accepted Answer

Yes, cancel with one click from your dashboard. You'll keep access until your billing period ends, and unused prepaid credits stay valid for 12 months.

Question 5

How accurate are the AI drafts?

Accepted Answer

Drafts are context-aware—they pull live order data, customer history, and your past responses. Most teams use them as-is or with minor tweaks. You always review before sending.

Question 6

Does the AI learn from my corrections?

Accepted Answer

Yes. LogicInbox learns resolution patterns from every closed ticket—common issues, how your team handled them, and what worked. It gets smarter over time.

Question 7

Which helpdesks and platforms do you support?

Accepted Answer

We support WooCommerce, Shopify, and Help Scout. Check our integrations page for the latest.

Question 8

Do you store customer data?

Accepted Answer

Customer data stays scoped to your workspace and is never used to train AI models. We sync only what's needed for support and follow strict data handling practices.

Question 9

What if we need human approval for certain actions?

Accepted Answer

You're in control. Set rules for what the AI can do autonomously vs. what requires your approval. Sensitive actions like refunds can always stay manual.

Question 10

Is there a free trial?

Accepted Answer

Yes — 15 days, no credit card required. You get up to 200 AI drafts during the trial to see how LogicInbox works with your store and support flow.

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