How it works
Four powerful steps to deliver personalized, intelligent support
Learns from tickets
Auto-summarize conversations and track actions across your entire support history
Knows your customers
Remembers preferences, usual orders, and past interactions—delivering personalized support every time
Live store sync
Real-time access to orders, loyalty points, shipping status, and customer data
Drafts in helpdesk
AI-generated responses appear directly in your helpdesk, ready for review
AI that takes action, not just suggestions
Go beyond draft responses. LogicInbox can automatically handle routine tasks like updating shipping addresses, processing cancellations, or resending tracking information—all while you stay in complete control.
You decide what AI can do autonomously
Set approval rules for sensitive actions
Instant resolution for common requests
Connects to your stack
Seamless integration with the tools you already use
Knows your customers like no other
Every interaction builds a richer understanding. Preferences, order history, past issues—all instantly available for personalized support.
Remembers usual orders and preferences
Knows preferred shipping addresses
Recalls past issues and resolutions
Tracks communication preferences
Sarah Johnson
Customer since March 2024
Usual Order
Medium Roast Coffee, 2 bags (ground)
Shipping
Express to work address
Past Issue
Damaged package (resolved with replacement)
Last Order
2 weeks ago
AI-Generated Response
"Hi Sarah! I see you usually order our Medium Roast ground coffee. Would you like your usual 2 bags with express shipping to your office? I can also ensure extra protective packaging this time."
Simple, transparent pricing
Pay only for what you use. No hidden fees, no surprises.
for 200 AI-generated drafts
$29/mo includes 200 drafts · $0.15 per additional draft
No limits — need more than 3,000? Just keep going at $0.15/draft
What's included:
15-day money-back guarantee
Frequently asked questions
Quick answers for teams evaluating LogicInbox.
How quickly can we get set up?
About 30 minutes. Connect your WooCommerce or Shopify store, authorize Help Scout, and you're ready to receive AI-generated drafts. We guide you through each step.
What counts as a draft credit?
One credit = one AI-generated draft reply. Credits are only used when a new draft is created—edits, sending, or viewing don't cost anything.
What happens if I run out of credits?
Draft generation pauses until you top up ($0.15/draft) or your next billing cycle. Enable auto top-up to never run out—we'll add credits automatically when you're running low. Unused drafts don't roll over—each billing period starts fresh.
Can I cancel anytime?
Yes, cancel with one click from your dashboard. You'll keep access until your billing period ends, and unused prepaid credits stay valid for 12 months.
How accurate are the AI drafts?
Drafts are context-aware—they pull live order data, customer history, and your past responses. Most teams use them as-is or with minor tweaks. You always review before sending.
Does the AI learn from my corrections?
Yes. LogicInbox builds memory from every conversation—customer preferences, common issues, and how you've handled similar tickets. It gets smarter over time.
Which helpdesks and platforms do you support?
We currently support Help Scout, WooCommerce, and Shopify, with more integrations on the way. Check our integrations section for the latest, or contact us if you need a specific platform.
Do you store customer data?
Customer data stays scoped to your workspace and is never used to train AI models. We sync only what's needed for support and follow strict data handling practices.
What if we need human approval for certain actions?
You're in control. Set rules for what the AI can do autonomously vs. what requires your approval. Sensitive actions like refunds can always stay manual.
Is there a money-back guarantee?
Yes—15 days, no questions asked. If LogicInbox isn't the right fit, we'll refund you in full.
Ready to transform your support?
Join e-commerce teams who are already using AI to deliver faster, smarter support.